According to the news of the Chinese government website on November 12th, recently, the General Office of the State Council issued the "Guide to the Construction of the Mobile Terminal of the National Integrated Government Service Platform", which pointed out that before the end of 2022, the mobile government service applications of provinces (autonomous regions and municipalities directly under the Central Government) and the State Council departments and the mobile terminal of the national government service platform "should be connected to the best" and "should be on the best", and the mobile government service capability has been significantly improved, forming a mobile terminal of the national integrated platform with the mobile terminal of the national government service platform as the general hub. Compile a list of high-frequency government services on the mobile side of the national integration platform, fully incorporate the matters that enterprises and the masses often handle into the list management, and establish a dynamic update mechanism to promote the realization of the items in the list.
In addition, pilot projects were carried out in Beijing-Tianjin-Hebei, Yangtze River Delta, Sichuan-Chongqing and other regions, taking the lead in realizing "regional communication" and "non-inductive roaming" of high-frequency government services in the pilot areas. On this basis, we will continue to improve the mobile service system of the national integrated platform, and realize the unified application standards, overall linkage and business collaboration of mobile government services at all levels. Continue to promote more government service items into the list management of high-frequency government service items on the mobile terminal of the national integration platform, so as to realize that the items in the list are accepted without discrimination and handled with the same standards on the mobile terminal of the national integration platform. Further promote the high-frequency services in various regions to achieve "inter-provincial communication" and "non-inductive roaming" on the mobile side, making it easier for enterprises and the masses to handle affairs and greatly improving service satisfaction.
Attached to the original:
Notice of the General Office of the State Council on printing and distributing the guidelines for the construction of the mobile terminal of the national integrated government service platform
Guo ban Han [2021] No.105
People’s governments of all provinces, autonomous regions and municipalities directly under the Central Government, ministries and commissions and institutions directly under the State Council:
The "Guide to the Construction of Mobile Terminal of National Integrated Government Service Platform" is hereby printed and distributed to you, please carefully organize and implement it according to the actual situation.
All localities and departments should conscientiously implement the decision-making arrangements of the CPC Central Committee and the State Council on deepening "Internet+government services" and accelerating the construction of a national integrated government service platform. In accordance with the requirements of the construction guidelines, we should strengthen the standardization, standardization and interconnection of mobile terminals of government service platforms, innovate service methods, enhance service capabilities, and promote more government service matters to be handled online and in the palm of our hand, so as to continuously improve the sense of acquisition and satisfaction of enterprises and the masses.
the General Office of the State Council
September 29, 2021
(This piece is publicly released)
Guide to the construction of mobile terminal of national integrated government service platform
In recent years, relying on the local government service platform, all localities and departments have made great efforts to promote the handheld and fingertip management of government services, and achieved positive results. The mobile terminal of government service platform has become an important channel for governments at all levels to serve enterprises and the masses. However, there are still some outstanding problems, such as decentralized construction and management of the mobile terminal of the government service platform, inconsistent standards and specifications, insufficient data sharing, and incomplete technical support and security system. In order to further strengthen and standardize the construction of the mobile terminal of the national integrated government service platform (hereinafter referred to as the national integrated platform) and promote more online and handheld government service matters, this construction guide is formulated.
I. General requirements
(1) Guiding ideology.
Guided by Socialism with Chinese characteristics Thought of the Supreme Leader in the New Era, we will fully implement the spirit of the 19th National Congress of the Communist Party of China and the Second, Third, Fourth and Fifth Plenary Sessions of the 19th National Congress, adhere to the people-centered development ideology, adhere to the new development concept, and persist in promoting high-quality development. Focusing on accelerating the transformation of government functions, deepening the "streamline administration, delegate power, strengthen regulation and improve services" reform, and continuously optimizing the business environment, we will strengthen and standardize the construction and management of the mobile terminal of the national integrated platform, and promote the standardization, construction and standardization of the mobile terminal of government service platforms in various regions and departments.
(2) Working principles.
Adhere to overall planning. Strengthen the system concept, improve the standards and norms, strengthen the top-level design of the national integrated platform mobile terminal construction, give full play to the role of the national government service platform mobile terminal general hub, promote the integration of mobile government service resources in various regions and departments and the intensive construction of the government service platform mobile terminal, and comprehensively improve the integrated service capability.
Adhere to demand guidance. Focus on the problems of enterprises and the masses, comply with the new requirements and expectations of enterprises and the masses, actively promote the extension of the matters that enterprises and the masses often handle to the mobile terminal, improve the supply level of mobile government services, comprehensively optimize the user experience, and promote the transformation of government services from "easy to handle" to "easy to handle".
Adhere to the innovation drive. Give full play to the advantages of mobile Internet such as ubiquity, connectivity and intelligence, and actively use big data, blockchain, artificial intelligence and other technical means to improve the personalized and intelligent level of mobile government services. Innovate the way of providing mobile government services, adhere to government leadership, encourage multi-party participation, standardize the cooperation between government departments and third-party platforms, and promote the healthy and orderly development of mobile government services.
Adhere to safety and control. Fully implement the overall national security concept, firmly establish the bottom line thinking of network security, coordinate development and security, enhance the integrated security protection capability of mobile government services, strengthen the protection of important government data and sensitive personal information, and ensure the security of government networks and data information.
(3) Work objectives.
Before the end of 2022, the application of mobile government services in provinces (autonomous regions and municipalities directly under the Central Government) and the State Council departments should be "connected to the best" and "connected to the best" with the mobile terminal of the national government service platform, and the mobile government service capacity will be significantly improved, forming a national integrated platform mobile terminal service system with the mobile terminal of the national government service platform as the general hub. Compile a list of high-frequency government services on the mobile side of the national integration platform, fully incorporate the matters that enterprises and the masses often handle into the list management, and establish a dynamic update mechanism to promote the realization of the items in the list. We will carry out pilot projects in Beijing, Tianjin, Hebei, Yangtze River Delta, Sichuan and Chongqing, and take the lead in realizing the "regional communication" and "non-inductive roaming" of high-frequency government services in the pilot areas. On this basis, we will continue to improve the mobile service system of the national integrated platform, and realize the unified application standards, overall linkage and business collaboration of mobile government services at all levels. Continue to promote more government service items into the list management of high-frequency government service items on the mobile terminal of the national integration platform, so as to realize that the items in the list are accepted in the mobile terminal of the national integration platform without discrimination and handled with the same standards. Further promote the high-frequency services in various regions to achieve "inter-provincial communication" and "non-inductive roaming" on the mobile side, making it easier for enterprises and the masses to handle affairs and greatly improving service satisfaction.
Second, the overall structure
(1) Hierarchy.
The mobile terminal of the national integration platform includes the mobile terminal of the national government service platform, the mobile terminal of the government service platform of the State Council departments and the mobile terminal of the provincial government service platforms of all provinces (autonomous regions and municipalities directly under the Central Government).
1. The national government service platform and the mobile terminal of the government service platform of the State Council Department.
The mobile terminal of the national government service platform is the general hub of the national mobile government service, which provides public entrance, public passage and public support for the mobile terminal of the government service platform of various regions and the State Council departments, and provides integrated services such as inquiry, appointment, handling, complaints and suggestions, evaluation and feedback for enterprises and the masses. Construction of national government service platform mobile government service application management system, integrated management and operation monitoring of accessed mobile government service applications, support mobile government service business collaboration and cross-regional and cross-departmental handling, and realize synchronous access, homologous release and homogeneous service of related service applications of various regions and departments on the mobile terminal of national government service platform.
The State Council departments should actively promote the construction of mobile government service applications, build their own mobile government service application management system as needed, manage the registration, review, release and monitoring of mobile government service applications, and connect with the national government service platform mobile government service application management system. In principle, the State Council Department will no longer build a new mobile terminal of government service platform that provides independent external services, and should fully rely on the mobile terminal of national government service platform to provide external services. The the State Council department that has built the mobile terminal of the government service platform should speed up the construction of the mobile government service application management system, carry out overall integration and intensive management of the mobile government service application of this department, and connect the related service applications to the mobile terminal of the national government service platform according to the principles of "taking all the connections" and "taking all the services".
2. Mobile terminal of provincial government service platform.
The mobile terminal of provincial-level government service platforms in all provinces (autonomous regions and municipalities directly under the Central Government) is the main channel and general entrance for providing mobile government services in this region. In accordance with the principle of overall planning at the provincial level, all regions should make full use of the supporting capacity of the national integration platform, integrate the local mobile government service resources, and build and improve the mobile terminal of the provincial government service platform. In principle, all regions shall provide mobile government services by the mobile terminal of the provincial government service platform. Accelerate the construction of mobile government service application management system of provincial government service platform, provide staff with functions such as registration, review, release and monitoring of mobile government service applications, standardize the management of various mobile government service applications at all levels in the region according to unified standards, and promote the unified management, homologous release and integrated services of related services in service channels such as mobile terminals, government service halls and self-service terminals of government service platforms.
(2) Technical framework.
The technical architecture of mobile terminal of national integrated platform mainly includes basic support layer, application management layer and service provider layer.
The basic support layer mainly provides the mobile terminal of government service platform with infrastructure such as national e-government extranet and government cloud platform, data support such as data resource service and big data analysis, public support such as unified identity authentication, unified license sharing and unified electronic seal, and business support such as event management, "good and bad reviews" management and user experience monitoring.
The application management layer deploys the mobile government service application management system to provide user management, service application access management, service release management, operation and maintenance management and other functions, so as to realize the standardized management and operation monitoring of mobile government service applications.
The service provider provides services such as consultation, handling, inquiry and evaluation of government services to enterprises and the masses through service channels such as mobile Internet applications (APP) and applets in accordance with unified standards.
Three, strengthen the support capacity of government service platform, and promote the standardized management and collaborative service of mobile government services.
All localities and departments should give full play to the supporting role of the national integration platform, and promote the standardization, standardization construction, co-assimilation and integrated services of the mobile terminal of the national integration platform in accordance with the requirements of unified standards and norms, unified inventory management, unified identity authentication, unified data sharing and unified application management.
(a) unified standards and norms.
1. Construction and access standards. Formulate and improve the national integrated platform mobile terminal construction and access standards, standardize the technical architecture, access components and interface interaction, further clarify the requirements of access portal and service application access, and improve the standardization and standardization level of government service platform mobile terminal construction in various regions and relevant departments in the State Council.
2. Quality management standards. Strengthen the life cycle quality management of the mobile terminal of the national integrated platform, formulate and improve the quality management standards of the mobile terminal of the national integrated platform, standardize the system performance, application management and operation monitoring, and effectively ensure complete functions, stable operation and good experience.
3. Safety protection and management standards. Formulate and improve the national integrated platform mobile security protection and management standards, and further strengthen the mobile data and network security protection, daily monitoring, risk early warning and emergency response capabilities of government service platforms of relevant departments in various regions and the State Council.
(2) Unified inventory management.
Focusing on the fields of education, public security, social security, civil affairs, health, taxation, etc., focusing on high-frequency matters closely related to the production and life of enterprises and the masses, based on the basic catalogue of government services of the national government service platform, the list of high-frequency government services on the mobile side of the national integrated platform was compiled in batches, so as to promote the homologous release and unified management of related services on the mobile side, computer side (PC side) and self-service terminal. In accordance with the deployment requirements of further promoting the "one network service" and "inter-provincial service", we will continue to optimize the work flow of mobile government services, streamline the work materials, and continue to promote more government services to be included in the list management of high-frequency government services on the mobile side of the national integration platform, and provide services on the mobile side of the government service platform.
(3) Unified identity authentication.
Based on the national authentication resources such as the identity information of natural persons and the information of legal entities, and relying on the unified identity authentication system of the national government service platform, we will establish and improve the national unified identity authentication system, unify the identity authentication standards, standardize the identity authentication channels, and establish an error correction mechanism for the identity authentication results, so as to provide public support for unified identity authentication for the mobile terminal of the national integrated platform and realize cross-regional and cross-departmental mutual trust and recognition of user identity information and "non-inductive roaming". Relevant departments of all regions and the State Council should continuously optimize the mobile authentication service of government service platform according to the requirements and characteristics of mobile service, and provide users with safe and convenient authentication services such as QR code, gesture recognition, fingerprint recognition and voiceprint recognition.
(4) Unified data sharing.
The national government service platform accepts the needs of government data sharing and provides services in a unified way, and promotes the safe, orderly and efficient sharing of relevant data required by the application of mobile government services across regions, departments and levels, so as to better meet the needs of innovation and development of mobile government services. Relevant departments of all regions and the State Council should promote cross-regional and cross-departmental sharing of electronic certificates frequently used in the field of government services and nationwide mutual trust and recognition, continuously expand the application fields of electronic certificates, and strongly support the mobile terminal of the government service platform to "scan the code to show the certificate", "pass the certificate with one certificate" and "pass it without feeling", and "reduce the certificate and facilitate the people" to the greatest extent.
(5) Unified application management.
All localities and departments shall, in accordance with unified standards, standardize the application and management of mobile government services in their own regions and departments. It is necessary to standardize the behavior of third-party platforms to promote the application of mobile government services, and conduct unified management and monitoring of service applications in various channels to ensure the safe and reliable operation of related service applications. The mobile terminal of the government service platform and mobile government service applications built by relevant departments in the State Council should all be connected to the mobile terminal of the national government service platform before the end of 2022; The newly-built mobile government service application is synchronously connected to the mobile terminal of the national government service platform. All regions should accelerate the convergence of the established mobile government service applications to the mobile terminal of the provincial government service platform, and simultaneously access the mobile terminal of the national government service platform.
Fourth, optimize the functions and methods of the mobile service of the government service platform to provide more convenient and efficient mobile government services for enterprises and the masses.
Relevant departments of all regions and the State Council should further optimize the mobile functions of government service platforms around the needs of enterprises and the masses, continuously enrich the integrated package services and application scenarios such as "scanning the code to show the certificate", "one certificate for all" and "no feeling for all", make full use of the new technology of mobile Internet, and continuously improve the convenience level of mobile government services.
(1) Continuously optimize personalized and intelligent service functions.
1. Build a user-specific service space. We will build and improve the exclusive service space for mobile users of the government service platform, gather and display data such as users’ electronic licenses, documents, complaints and suggestions, closely follow the needs and concerns of different users, and promote the direct enjoyment and one-stop handling of various policies and services that benefit enterprises and facilitate people, so as to achieve accurate matching and personalized push, and continuously improve the user experience.
2. Optimize search services and intelligent customer service. Using artificial intelligence and other technologies to optimize the mobile search service function of government service platform, realize the unified retrieval of mobile government service items and applications, and improve the convenience and intelligence level of search service. Optimize intelligent customer service integrating intelligent search, intelligent question and answer and intelligent navigation, so as to facilitate enterprises and the masses to obtain relevant service information quickly and accurately.
3. Improve the "good bad reviews" of mobile government services. Constantly enrich the evaluation channels of "good and bad reviews" of mobile government services, enable enterprises and the masses to evaluate and feedback services anytime and anywhere by scanning QR codes and pushing messages, and promote the transformation of mobile government services from government supply-oriented to enterprise and mass demand-oriented.
4. Carry out aging transformation. Optimize the functions of interactive interface, content reading, operation tips, voice assistance, etc. on the mobile terminal of the government service platform, actively provide large-character version, voice version and concise version of mobile government service applications for the elderly, and launch the "care mode" and "elder mode" of related applications, so that the elderly can fully enjoy the convenience brought by mobile government service.
(2) Continuously enrich the application scenarios of mobile government services.
1. Promote integrated package services. Focusing on the business services of enterprises and individuals in the whole life cycle, focusing on the government services jointly run by multiple departments and across regions, we will build an integrated package service suitable for handling on the mobile side through event correlation, form integration and process reengineering, and promote the realization of mobile government services "one thing at a time".
2. Promote the service of "scanning the code to show the card". Promote the collection and use of electronic certificates such as ID card, social security card, medical insurance electronic certificate, driver’s license, driving license and business license on the mobile terminal of the national integrated platform, promote the service of "scanning the code to show the card" in the handling of household affairs, social security, housing, medical care and other related matters, and strive to create a service model of real-name authentication, real-person verification and empirical sharing.
3. Promote "one certificate for all" and "no feeling for all". With the ID number or unified social credit code associated with the electronic certificate, to promote the mobile government services "one certificate". Standardize the use, filing, transfer, safe storage and sharing of electronic materials, promote the pre-filling of forms related to mobile government services and the reuse of application materials through data sharing and mutual trust and recognition of electronic materials, and realize the "non-inductive handling" of mobile government services, such as declaration, handling, payment and delivery. Conditional areas can explore the realization of automatic form filling and application materials submission-free functions, and continuously improve the efficiency of mobile government services.
4. Expand the application of convenience services. Vigorously promote medical treatment, public transportation, water, electricity and heat, telecommunications and other convenience service applications closely related to people’s daily lives to access the mobile terminal of the government service platform, provide integrated services, and realize more convenience service matters at your fingertips.
(3) Actively use new technologies to improve the convenience level of mobile government services.
Actively use big data, artificial intelligence, the fifth generation of mobile communications (5G) and other technologies, and comprehensively use data mining, intelligent learning and other methods to innovate mobile government services. Give play to the role of blockchain in promoting data sharing, optimizing business processes, improving collaborative efficiency, and strengthening security, so as to provide strong support for further improving the efficiency of mobile government services.
V. Safeguards
(1) Strengthen organizational leadership.
Under the unified leadership of the national integrated online government service platform construction and management coordination group, we will strengthen the top-level design, organization and promotion, overall coordination, supervision and guidance of the national integrated platform mobile terminal construction. The office of the coordination group for the construction and management of the national integrated online government service platform is responsible for organizing and carrying out the work of formulating the standards for the mobile terminal of the national integrated platform, compiling the list of high-frequency government services, system docking and technical guidance. The relevant departments of all regions and the State Council should establish and improve the coordination mechanism for promoting the construction and management of the mobile terminal of the government service platform in their respective regions, formulate the construction scheme of the mobile terminal of the government service platform and the docking scheme with the mobile terminal of the national government service platform, and accelerate the standardization construction and standardized management of the mobile terminal of the government service platform.
(2) Strengthen operational guarantee.
All regions and relevant departments of the State Council should strengthen the funding guarantee for the construction, application docking, daily operation and technical maintenance of the mobile terminal of the government service platform, and incorporate it into the budget management at the corresponding level to promote the healthy and sustainable development of the mobile terminal of the government service platform. Strengthen the construction of operation management team, innovate operation service mode, and form a reasonable, stable and sustainable operation support force. Make use of new media, government websites, government service places, public places, etc. to actively carry out the promotion and promotion of the mobile terminal of the national integrated platform, continuously improve public awareness, and facilitate enterprises and the masses to fully understand and facilitate access to mobile government services.
(3) Improve the evaluation mechanism.
Relevant departments of all regions and the State Council should put the construction and management of the mobile terminal of the national integration platform into the focus of government services. Optimize and improve the evaluation mechanism, and include the construction management, operation and maintenance, security and service effectiveness of the mobile terminal of the government service platform in the scope of evaluation, so as to promote construction by evaluation and management by evaluation, and continuously improve the service capacity and level of the mobile terminal of the national integrated platform.
(4) Improve the ability of safety and security.
Relevant departments of all regions and the State Council should comprehensively use cryptographic technology, security audit and other means to strengthen the security guarantee and risk prevention and control capabilities of the mobile terminal of the local government service platform, build an all-round, multi-level and consistent protection system, and effectively ensure the safe, stable and efficient operation of the mobile terminal of the national integrated platform. Strengthen data security management, strengthen user privacy protection, strictly regulate user information collection, and protect users’ right to know, choose and privacy. Strengthen the construction of network security team, improve the inter-regional and inter-departmental network security cooperation mechanism, formulate and improve emergency plans, and continuously improve the daily protection, monitoring and early warning and emergency response capabilities.
