According to media reports, Japanese companies such as Softbank and Hitachi have begun to restrict the use of interactive artificial intelligence services such as ChatGPT in commercial operations due to concerns about information leakage and other problems.
Softbank used ChatGPT and other commercial applications to warn employees last month: "Don’t enter company identity information or confidential data." Although Softbank has issued guidelines for using cloud services such as interactive artificial intelligence, these rules have been repeatedly emphasized in view of the recent increasing attention paid to chat bots. Softbank plans to formulate rules that stipulate which businesses can use this technology and which applications can be used.
In addition to Softbank, Hitachi will consider formulating new ethical rules to regulate the use of interactive artificial intelligence and whether the data is used correctly. The company plans to improve the manual of artificial intelligence formulated in 2021.
At present, Mizuho Financial Group, Mitsubishi UFJ Financial Group and sumitomo mitsui banking corporation have banned the use of ChatGPT and other services in their operations. Mizuho’s restrictions will prevent employees from accessing the website from their work terminals, with the purpose of "preventing important information such as customers and financial transactions from being leaked due to improper use by employees". NEC, an IT company, also prohibits employees from using ChatGPT.
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